What to post on Black Friday
You can't out-cut the big shops, so don't try. Offer the one thing they can't: a gift card, at a small premium, from a real person.
Every day between now and then that is worth a post
Not one a day. These are the ones that do a job. What each is for is underneath it.
4 days, all free.
The day itself is always one of them.
- One line, no photo: "Something is planned for the 31st."
- Photograph nothing yet. The wait is part of it.
- While you work: which dad would ask for a spooky colour spray for the kids? Note the name.
- The pumpkin in the window before it is carved.
- The kids' cut offer half-written on the board behind you.
- While you work: ask two Saturday dads if they would book the 31st.
- The first kid with the Halloween colour, from behind, with the cape on.
- The chair by the window with the carved pumpkin on the counter.
- While you work: count the Saturday slots left and write the number down.
- Morning: what is still free today, with the opening time in the picture.
- Late afternoon: the last of it, "two chairs left till six".
- While you work: one photo of the busiest moment for next year.
Discounts don't build anything
Byron Sharp's research found that a price cut buys a short spike and little that lasts, the people who come for a bargain don't come back for you. What actually grows a small shop is being easy to recognise and easy to buy from. So on the loudest shopping day of the year, put your effort into being memorable, not cheap.
Byron Sharp, marketing scientist, author of How Brands Grow · How Brands Grow: What Marketers Don't Know, Oxford University Press, 2010
The questions people ask
- I honestly can't compete on price. What do I do?
- Don't. Compete on what the big shops can't copy: you know your customers by name and you're here all year round. Say exactly that.
- Are gift cards actually worth it?
- For a small business, often yes. They bring money in now, they get spent later, usually on more than the card holds, and they put your name in someone's pocket as a gift.
- What if I hate the whole Black Friday circus?
- Then say so. A plain 'we're not slashing anything, but here's something worth having' cuts through precisely because everyone around you is shouting.