What to post on Cyber Monday
Everyone is on their phone, ready to buy. Your only job today is to make buying from you the easiest thing on the screen.
Every day between now and then that is worth a post
Not one a day. These are the ones that do a job. What each is for is underneath it.
4 days, all free.
The day itself is always one of them.
- One line, no photo: "Something is planned for the 31st."
- Photograph nothing yet. The wait is part of it.
- While you work: which dad would ask for a spooky colour spray for the kids? Note the name.
- The pumpkin in the window before it is carved.
- The kids' cut offer half-written on the board behind you.
- While you work: ask two Saturday dads if they would book the 31st.
- The first kid with the Halloween colour, from behind, with the cape on.
- The chair by the window with the carved pumpkin on the counter.
- While you work: count the Saturday slots left and write the number down.
- Morning: what is still free today, with the opening time in the picture.
- Late afternoon: the last of it, "two chairs left till six".
- While you work: one photo of the busiest moment for next year.
Don't make them think
Steve Krug's rule for anything online is that every extra step, every moment of "wait, how do I do this?", quietly loses people. On the day the whole country is shopping on a phone, the shop that wins isn't the cleverest one, it's the one where buying takes a single obvious tap. Strip out every step you can.
Steve Krug, usability expert, author of Don't Make Me Think · Don't Make Me Think, Steve Krug
The questions people ask
- I don't have a proper online shop. Is this for me?
- If people can pay you online at all, a booking link, a message, a card over the phone, then yes. The link just needs to sit one tap from the post.
- How many times can I post the link?
- More than once on the day is fine, worded a little differently each time. People scroll past the first one without ever meaning to.
- Isn't a nice graphic better than a bare link?
- A graphic wins the look; the link wins the order. Forced to choose, choose the one a thumb can actually tap.