What to post for the start of Lent
Ash Wednesday is the day a chunk of your customers quietly change what they buy, for six weeks. It's easy to notice only what they stop ordering, and miss what they'd happily start.
Every day between now and then that is worth a post
Not one a day. These are the ones that do a job. What each is for is underneath it.
4 days, all free.
The day itself is always one of them.
- One line, no photo: "Something is planned for the 31st."
- Photograph nothing yet. The wait is part of it.
- While you work: which dad would ask for a spooky colour spray for the kids? Note the name.
- The pumpkin in the window before it is carved.
- The kids' cut offer half-written on the board behind you.
- While you work: ask two Saturday dads if they would book the 31st.
- The first kid with the Halloween colour, from behind, with the cape on.
- The chair by the window with the carved pumpkin on the counter.
- While you work: count the Saturday slots left and write the number down.
- Morning: what is still free today, with the opening time in the picture.
- Late afternoon: the last of it, "two chairs left till six".
- While you work: one photo of the busiest moment for next year.
Serve the people everyone else ignores
Youngme Moon argues that businesses drift into looking identical because they all chase the same customers with the same offer, and the way out is to serve someone the crowd overlooks. During Lent that person is the one quietly abstaining, usually written off as a lost sale. Build the best decaf or the best alcohol-free option on the street and you own a group nobody else is bothering to court.
Youngme Moon, Harvard Business School professor of marketing · Different: Escaping the Competitive Herd, Crown Business, 2010
The questions people ask
- Isn't it a bit much to build a promotion around a religious day?
- Leave the day's meaning well alone, that's not what this is. It's about the six weeks it begins, when plenty of people, for all sorts of reasons, change what they order.
- My customers aren't religious.
- Lent has become a lot like Dry January: plenty give something up with no church involved. The change in what people buy is real whatever sits behind it.
- What if I mostly sell the very thing people are giving up?
- Then put the good version of the alternative right beside it. You keep the visit, and they keep their resolution, both of you win.