What to post through the summer holidays
Through the summer holidays, parents aren't buying a coffee, they're buying a solved afternoon. Sell the calm hour, not the cup.
Every day between now and then that is worth a post
Not one a day. These are the ones that do a job. What each is for is underneath it.
4 days, all free.
The day itself is always one of them.
- One line, no photo: "Something is planned for the 31st."
- Photograph nothing yet. The wait is part of it.
- While you work: which dad would ask for a spooky colour spray for the kids? Note the name.
- The pumpkin in the window before it is carved.
- The kids' cut offer half-written on the board behind you.
- While you work: ask two Saturday dads if they would book the 31st.
- The first kid with the Halloween colour, from behind, with the cape on.
- The chair by the window with the carved pumpkin on the counter.
- While you work: count the Saturday slots left and write the number down.
- Morning: what is still free today, with the opening time in the picture.
- Late afternoon: the last of it, "two chairs left till six".
- While you work: one photo of the busiest moment for next year.
Sell the benefit, not the product
Theodore Levitt's famous point is that people don't want a quarter-inch drill, they want a quarter-inch hole, they buy the result, not the thing. In the holidays a parent isn't buying a babyccino, they're buying twenty minutes of peace. Sell that, the solved afternoon, the calm hour, and the coffee sells itself.
Theodore Levitt, Harvard Business School economist · Marketing Myopia, Harvard Business Review, 1960
The questions people ask
- When exactly do the summer holidays start?
- It varies, late July in England and Wales, often earlier in Scotland, and set locally besides. So say 'all summer' rather than a date and you're right for everyone.
- I'm not a family business.
- Then sell the other side: the holidays empty offices and free up adults. 'Quieter mornings, take your time' is a summer post too.
- Won't giving things away just lose me money?
- A babyccino or a biscuit costs pennies and brings in a paying adult, often more than once. It's the cheapest door-opener you have.